Shipping Policy
Free Worldwide Shipping, On Every Order
We believe every pet deserves the best care, no matter where they live. That's why Pawthentic Pet offers free standard shipping on every single order worldwide—no minimum purchase, no discount codes required, and no hidden fees at checkout.
Order Processing
Every order is handled with care by our fulfillment team:
- Processing Time: Orders are verified, packed, and dispatched within 1 to 2 business days (Monday through Friday).
- Tracking Confirmation: As soon as your parcel ships, you will receive an email containing your carrier tracking number. Please allow 24 to 48 hours for carrier tracking scans to update online.
Estimated Delivery Times
Standard delivery estimates after dispatch by destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5 – 10 business days |
| Canada | 5 – 10 business days |
| United Kingdom | 5 – 10 business days |
| Australia & New Zealand | 5 – 10 business days |
| France, Germany & Western Europe | 7 – 12 business days |
| Rest of Europe | 8 – 14 business days |
| Rest of the World | 8 – 15 business days |
Note: Delivery times are estimates and may occasionally vary during peak holiday seasons or carrier transit delays. The exact delivery window for your location is also shown at checkout.
Customs & Import Duties
For international orders, orders are shipped delivered duty unpaid (DDU) unless otherwise stated. In rare cases, customs duties or import taxes may be assessed by your local customs authority upon arrival. These charges are the responsibility of the recipient.
Order Tracking & Delivery Support
You can track your order using the direct link provided in your shipping confirmation email. If you have not received your tracking link within 3 business days of placing your order, please reach out to us at info@pawthenticpet.com.
Lost, Late, or Damaged Packages
- Damaged on Arrival: If an item arrives damaged or broken during transit, email photos of the damage and packaging to info@pawthenticpet.com within 7 days of delivery. We will immediately arrange a replacement or full refund.
- Delayed / Lost Shipments: If your shipment has not arrived within 10 business days after the estimated delivery date, please contact us. We will open an inquiry with the carrier and send a free replacement or issue a full refund.
Returns
Need to return an item? We offer a hassle-free 30-day return policy from the date of delivery. Please review our Refund & Return Policy for instructions.
Questions?
Our dedicated customer support team is here to help Monday through Saturday. Contact us at info@pawthenticpet.com or via our Contact Page.