Frequently Asked Questions

Shipping to the countries listed above is free. No matter the size of your order, shipping is free.

In most cases, our order processing time is 24 to 48 hours.

We collaborate with various delivery partners in each country to offer the most suitable shipping options. Orders may arrive in as little as 5 days in some countries, but could take a bit longer (7-12 days) in other parts of the world. When you confirm your order, you’ll be advised of its expected delivery time.

Yes, you’ll be updated once your order has been processed and shipped. The email you receive will include a tracking number, allowing you to follow the delivery.

Please see our shipping policy page for additional details. You can also reach out to us via our contact page if you have specific questions that are not answered on our website.

Your satisfaction is important to us, so we strive to ship every order with complete accuracy. If we shipped the wrong item or a product is defective, we will refund you or send a replacement.

If you wish to request a refund or exchange, please contact us within 30 days from receipt of your order. Details on how to reach us can be found on our refund policy page.

Both refunds and exchanges are available. Here’s how it works:

• For defective or incorrect items: We will pay for return shipping and proceed as you prefer. You’ll receive a full refund, or we’ll send a replacement.
• For wrong sizes or second thoughts: We happily accept your item(s) for refund or exchange, but you’ll be required to pay for the return shipping costs.

We’ll issue refunds to your original payment method within 14 business days of receiving and inspecting your return.

Sale items, gift cards, and items not in their original condition may not be refunded.